Answering Service • U.S.-based human support
Your customers called.
A real person answered.
No generic call-center feel.
Our U.S.-based team answers as an extension of your business.
Answering Service hours
Monday–Friday: 8 a.m.–9 p.m. EST
Saturday–Sunday: 10 a.m.–6 p.m. EST
Closed on major holidays and during DFC company shutdowns. We do not provide after-hours or 24/7 answering.
Answering support
A human on the other end.
Inbound answering & message taking
Call routing & inquiry handling
Appointment assistance
Overflow support
Customized call handling
Speed to Lead
New leads should not sit waiting.
Connect new leads with a real person while their interest is fresh.
Response target: five minutes or less during contracted coverage hours and terms.
An extension of your team
Support built around your business.
Choose the services, scope, hours, and communication that fit your business.
Real people doing the work, keeping you informed, and adjusting with you as needs change.
Answering Service packages
Choose the support that fits your business.
Choose prepaid answering minutes around the calls your business receives. Real U.S.-based people represent your company with client-approved greetings and call handling.
Answering Essentials
$995/month
500 prepaid minutes
An accessible starting option for smaller businesses that need a real person to answer while they focus on serving customers.
- A smaller prepaid allocation for lighter call volume
- Your company greeting and approved message-taking flow
- Essential caller information passed to the right contact
Explore this package
- Set up the greeting, information to collect and message-routing instructions around your operation.
- Use the prepaid allocation for the agreed answering and intake work.
- Define coverage, billable usage and additional-minute handling in your proposal.
- A starting fit for lighter demand; 500 minutes is not unlimited answering.
Carry On
$1,850/month
1,000 prepaid minutes
For growing businesses whose phones are a regular part of daily operations and need more room for inbound support.
- Twice the prepaid minutes of Answering Essentials
- More capacity for customer inquiries and approved routing
- A dependable phone-support extension of your operation
Explore this package
- Handle a larger monthly volume using your approved call instructions.
- Collect inquiry details, take messages and route calls as agreed.
- Existing package additional-minute rate: $1.85; final billing terms are specified in your agreement.
- All minute packages follow the Answering Service hours listed above and exclude major holidays and DFC company shutdowns.
Cast Off
$2,750/month
1,500 prepaid minutes
For established businesses with a busier call stream and a greater need for consistent intake and customer communication.
- An additional 500 prepaid minutes over Carry On
- Greater capacity for ongoing inquiry intake
- More room for client-specific phone workflows and handoffs
Explore this package
- Support a higher monthly call-handling workload using your approved greeting, intake and routing process.
- Keep messages and escalations connected to the contacts you designate.
- Existing package additional-minute rate: $1.80; scope and usage rules are defined in your agreement.
- Additional administrative tasks beyond the answering scope can be combined through a custom package.
Build your own package. Need different hours, higher volume or support across more than one service? Other pricing options and custom combinations are available. Ask about volume discounts.
Tell us what your business needs →Explore other package options
Standby$3,600/month2,000 minutes · $1.75/additional minuteSee what’s included +
- Customized company greeting and client-approved call handling
- Message taking and call routing
- Customer inquiry intake and reporting
Monday–Friday, 8 a.m.–9 p.m. EST; Saturday–Sunday, 10 a.m.–6 p.m. EST. Closed on major holidays and during DFC company shutdowns.
Muster$4,500/month2,500 minutes · $1.70/additional minuteSee what’s included +
- Customized company greeting and client-approved call handling
- Message taking and call routing
- Customer inquiry intake and reporting
Monday–Friday, 8 a.m.–9 p.m. EST; Saturday–Sunday, 10 a.m.–6 p.m. EST. Closed on major holidays and during DFC company shutdowns.
Answering Service package FAQs
What does prepaid mean?
The selected package provides an agreed allocation of answering minutes purchased in advance. Your agreement specifies what time is billable, the service period, replenishment, additional usage and any treatment of unused balances.
Are 500, 1,000 and 1,500 minutes different levels of service quality?
No. Every client should receive professional, human service. The featured options primarily differ in prepaid capacity and the workload they are intended to support. Your specific intake and routing instructions are agreed separately.
What are your Answering Service hours?
Monday–Friday, 8 a.m.–9 p.m. EST; Saturday–Sunday, 10 a.m.–6 p.m. EST. Closed on major holidays and during DFC company shutdowns. We do not provide after-hours or 24/7 answering.
Are you open on holidays or during company shutdowns?
No. Answering Service is closed on major holidays and during DFC company shutdowns.
Can your team answer as our company?
Yes. We use your approved business greeting and call-handling instructions so the conversation feels connected to your operation.
What happens if we need more minutes or administrative support?
Ask about additional-minute terms, larger prepaid options or a custom combination of answering and administrative support. We define the work and pricing before it is added.
Plan your next step
Answering Service built around your business.
U.S.-based phone answering, intake, messages and approved administrative support representing the client’s business during DFC service hours.
Start with a focused need or build an ongoing partnership across departments. We agree the people, priorities and scope around your business.
WE’LL BRING THE HUMANS.
OKAY. WHAT’S DRIVING YOU CRAZY?
You don’t need a perfect brief or the name of a package. Tell us what you’re trying to build—and where you could use another experienced human.